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Crash trying to login....

PostPosted: Tue Jul 01, 2014 1:33 pm
by rbreault
Every time I try to log into the iPad app, it crashes... Any ideas where to start looking?

Re: Crash trying to login....

PostPosted: Wed Jul 02, 2014 9:31 am
by mancesco
At what stage does the crash occur?

Is it when you first press the button to bring up the Login form? As soon as you hit the Login button in the form? Or does it crash a short while (maybe a second or two) after hitting the Login button (indicating that the crash occurs after getting a response from the server)? If it's the last one, do you see some kind of error message related to the Login before the app crashes?

Re: Crash trying to login....

PostPosted: Sun Jul 06, 2014 9:25 am
by rbreault
As soon as I put in the username and password, and then I press "Login".. maybe 2 seconds later it just closes. Also, no message or anything.

Re: Crash trying to login....

PostPosted: Sat Dec 27, 2014 2:39 pm
by stratmoen
It is December, months later, and this problem is still not resolved in the iPad version of the software. Refer to my specific post on this problem.

Re: Crash trying to login....

PostPosted: Mon Dec 29, 2014 9:01 am
by eDiver
stratmoen wrote:It is December, months later, and this problem is still not resolved in the iPad version of the software. Refer to my specific post on this problem.

divePAL for iPad is working fine for several thousand users.
There must be something wrong with your specific account.
We will have our engineers looking into this asap.